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The Lanesborough London

Overview

The Lanesborough is London’s foremost address for discerning travelers, and is part of the exclusive St Regis collection of hotels. There are few hotels in the UK that rival it. This elegant hotel offers the highest international standards of comfort, quality and security. Well known celebrities and dignitaries are amongst its impressive guest list. However, in 2003 the hotel had no Spa or Fitness facilities.

The Lanesborough London
 

The Project Brief

A hotel of The Lanesborough's stature offers exceptional standards of service for even a 5 star hotel. Any spa addition had to offer guests a feeling of luxury, exceptional quality and a comprehensive spa service. The focus of the Spa service would be entirely dedicated to the hotel's discerning guest and presented in the style of The Lanesborough.

As the Spa was a later addition to the hotel, the available floor area was very limited - in fact the space was originally a series of offices. The vibrancy of a Gym was also to be located within the same tight footprint, and both the spa & gym had to be overseen by one Spa Reception to ensure staff cost efficiencies for this relatively small operation. With all this in mind we were not to compromise the feeling of a Spa arrival, and were obliged to create the impression of luxury and service within each space.

The Result

Despite the limitations on the available space, we were gifted high ceilings, and didn’t want to ‘shoe-horn’ too many facilities into the space at the expense of the key rooms. Consequently, we concentrated on creating highly luxurious and spacious treatment rooms, one being a Single Treatment Suite that included a Private Couples Rasul that can also be used as a Steam Room. The rooms are designed to perform a very comprehensive treatment menu; all equipment is hidden yet conveniently accessible to the therapist.

The layout of the Spa very effectively separates and insulates the treatment zone from the more active gym; minimises staffing requirements without compromising the intimacy of the all-important personal service that The Lanesborough is renowned. In January 2004, The Lanesborough Spa Suite opened. The resultant environment of The Lanesborough Spa Suite justifies one of the highest treatment prices in London and is a creditable addition to one of London 's most prestigious hotels despite the challenges.



 

  Client Satisfaction

Neil Howard and his company assisted in providing us with expert advice throughout the development of our Spa Studio. We have retained his expertise into operation to monitor and assist us with improved levels of service, sales and the refinement of the treatment menu. We have increased guest satisfaction, continue to grow our revenues and refine what is already an excellent service for our discerning guests
Geoffrey A Gelardi Vice President Europe, St Regis Hotels & Resorts


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